What to Expect at Kittrell Animal Hospital
When you know what to expect when you arrive at our clinic it will help make the process easier for both you and your furry companion.
Get Settled
We are a walk-in animal clinic so all you have to do is call us when you are on your way, sign in, and take a seat. We will do our best to see you and your pet as soon as we can.
Meet Your Veterinarian
Someone from our veterinary team will review your pet's history and talk about their condition. You are able to ask any questions that you have, and we'll designate time to answer them.
Examination, Diagnosis & Treatment
After your pet has been examined, we will give you a diagnosis and treatment options. Your veterinarian will work with you to determine the best possible treatment plan for your pet.
Following your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for when you need it.
Our Pet Care Philosophy
We are proud to serve pets and their owners in Kittrell. We are driven to provide ultramodern veterinary service with compassion and care.
Our passions are preventative care, client education, and providing emergency care to the cats and dogs who need it.
Hospital FAQs
Get more information about our office policies, payment options, and our walk-in services by reading through our hospital FAQs.
- What types of payment options are available?
We expect payment in full at the time services are provided or upon discharge of your pet. We accept payments made by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
Our team is proud to offer CareCredit as a financing option. They have an easy application process that can give you results in minutes.
- Will I be provided with an estimate of costs?
If requested, we can provide you with a good-faith estimate for the cost of our services before treating your pet. However, unforeseen circumstances may occur that could impact your final bill.
We will always discuss our written estimates with our clients before they leave our hospital. We also require a deposit based on our estimate prior to any additional treatments.
- Should I call ahead before walking in?
Yes, we recommend calling ahead of time to inform us you are on your way, so we can prepare for your arrival and give you an estimated wait time.
In the event that your pet needs emergency care during our regular walk-in hours, please call us immediately.
- What types of animals do you treat?
Our veterinarians are able to treat cats and dogs.
- Where can I purchase my pet's prescription and food?
You are able to purchase all the medications and specialty foods your pet requires either via our online store or at our in-house pharmacy.
- What are the fees associated with specialty care?
You are financially responsible for the initial examination fee and any diagnostics or treatments that you consent to for your cat or dog's care. This payment is due when services are provided.
For additional diagnostics, hospitalization, or surgery, we require a deposit upfront with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is needed for all emergency examinations. After our staff and veterinarians have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics, or surgery is needed, a deposit will be required up front, and the payment will be due in full when your pet is discharged.
- Can you help with my pet insurance?
We will be happy to help you fill out the insurance forms for your pet’s visit.